At The Mug Factory LLC is Made To Elevate Your Brand.
Our promotional products help your promote your services to further and products for your clients.
(«The Mug Factory LLC», “we” or “us”)
We are equally committed to respecting your privacy.
This Privacy Notice (“Notice”) explains how The Mug Factory LLC collects and uses personal information, and the choices you can make. This Notice applies to your use of themugfactoryllc.com (the «Site»).
applications, and services that link to this Notice. This Notice also addresses information we collect from you when you communicate or interact with one of our customer service representatives, or when you respond to a survey or enter a contest or sweepstakes that we administer.

Our sites and applications may be linked to other websites or may contain links to other websites. Our Privacy Notice only applies to our Sites and Apps, and we are not responsible for the privacy practices, security standards, or content of other sites. You should consult the privacy policies of such sites before providing them with your personal information.

We encourage you to read this Privacy Notice in its entirety before using our services. By creating an online account, using our services, or making a purchase with us, you acknowledge and agree that you have read and agree to this Privacy Notice. Your use of our Sites and Apps is also subject to our Terms and Conditions.

Information we collect.

We may collect information about you, including information that can identify you as an individual (“Personal Information”), directly from you, automatically through your use of our Site, and from third parties. We may combine the information we collect about you from these various sources.

Information Type

Personal Information

Customer Name, Postal Address, Phone Number- E-mail Address, Social Media Handle, Age, Gender.

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Providing customer service
  • Processing and fulfilling your orders
  • Processing payments on your orders
  • Fulfilling customer rewards
  • Advertising and marketing our products to you
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • Product creation and order fulfillment vendors
  • Customer service providers
  • Marketing and advertising services
  • Appointment scheduling services
  • Surveys, sweepstakes, and contest administrators
  • Payment and chargeback processors
  • Mailing and shipping services

Information Type

User-Generated Content

Including photos, projects and your communication with us.

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Processing and fulfilling your orders
  • Fulfilling customer rewards

Service Providers

  • Product creation and order fulfillment vendors
  • Appointment scheduling services

Information Type

Payment information

credit card information, Checks

Source

Provided directly by customer

Purpose

  • Processing payments on your orders
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • Customer service providers
  • Payment and chargeback processors
  • Fraud prevention and site security

Information Type

Commercial Information

purchase date, purchase totals, product types

Source

Provided directly by customer

Purpose

  • Providing customer service
  • Processing and fulfilling your orders
  • Processing payments on your orders
  • Analytics to improve our products and services
  • Advertising and marketing our products to you

Service Providers

  • Product creation and order fulfillment vendors
  • Customer service providers
  • Payment and chargeback processors

Information Type

Internet or Electronic Network Activity Information and Non-specific Geolocation Information

(IP Address, Cookies, Website Browsing and Interaction Activity, Other Device or Browser Identifiers)

Source

Collected indirectly from your browser or device, and information obtained from third-party marketing partners

Purpose

  • Enhancing your user experience
  • Improving our products, services and related analytics
  • Advertising and marketing our products to you
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • Marketing and advertising service providers
  • Website performance and analytics vendors
  • Fraud prevention and site security

Information Type

Website login credentials

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Providing customer service
  • Processing and fulfilling your orders
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • None

Information Type

Website login credentials

Source

Inferred from information provided by you, information collected indirectly from your browser or device, and information obtained from third-party
marketing database partners

Purpose

  • Enhancing your user experience
  • Improving our products, services and related analytics
  • Advertising and marketing our products to you

Service Providers

  • Marketing and advertising service providers
  • Website performance and analytics vendors

Information Type

Website login credentials

Inferences about customer preferences and characteristics

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Providing customer service
  • Processing and fulfilling your orders
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • None

Information Type

Personal Information

Customer Name, Postal Address, Phone Number- E-mail Address, Social Media Handle, Age, Gender.

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Providing customer service
  • Processing and fulfilling your orders
  • Processing payments on your orders
  • Fulfilling customer rewards
  • Advertising and marketing our products to you
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • Product creation and order fulfillment vendors
  • Customer service providers
  • Marketing and advertising services
  • Appointment scheduling services
  • Surveys, sweepstakes, and contest administrators
  • Payment and chargeback processors
  • Mailing and shipping services

Information Type

User-Generated Content

Including photos, projects and your communication with us.

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Processing and fulfilling your orders
  • Fulfilling customer rewards

Service Providers

  • Product creation and order fulfillment vendors
  • Appointment scheduling services

Information Type

Payment information

credit card information, Checks

Source

Provided directly by customer

Purpose

  • Processing payments on your orders
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • Customer service providers
  • Payment and chargeback processors
  • Fraud prevention and site security

Information Type

Commercial Information

purchase date, purchase totals, product types

Source

Provided directly by customer

Purpose

  • Providing customer service
  • Processing and fulfilling your orders
  • Processing payments on your orders
  • Analytics to improve our products and services
  • Advertising and marketing our products to you

Service Providers

  • Product creation and order fulfillment vendors
  • Customer service providers
  • Payment and chargeback processors

Information Type

Internet or Electronic Network Activity Information and Non-specific Geolocation Information

(IP Address, Cookies, Website Browsing and Interaction Activity, Other Device or Browser Identifiers)

Source

Collected indirectly from your browser or device, and information obtained from third-party marketing partners

Purpose

  • Enhancing your user experience
  • Improving our products, services and related analytics
  • Advertising and marketing our products to you
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • Marketing and advertising service providers
  • Website performance and analytics vendors
  • Fraud prevention and site security

Information Type

Website login credentials

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Providing customer service
  • Processing and fulfilling your orders
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • None

Information Type

Website login credentials

Source

Inferred from information provided by you, information collected indirectly from your browser or device, and information obtained from third-party
marketing database partners

Purpose

  • Enhancing your user experience
  • Improving our products, services and related analytics
  • Advertising and marketing our products to you

Service Providers

  • Marketing and advertising service providers
  • Website performance and analytics vendors

Information Type

Website login credentials

Inferences about customer preferences and characteristics

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Providing customer service
  • Processing and fulfilling your orders
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • None

Information Type

Personal Information

Customer Name, Postal Address, Phone Number- E-mail Address, Social Media Handle, Age, Gender.

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Providing customer service
  • Processing and fulfilling your orders
  • Processing payments on your orders
  • Fulfilling customer rewards
  • Advertising and marketing our products to you
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • Product creation and order fulfillment vendors
  • Customer service providers
  • Marketing and advertising services
  • Appointment scheduling services
  • Surveys, sweepstakes, and contest administrators
  • Payment and chargeback processors
  • Mailing and shipping services

Information Type

User-Generated Content

Including photos, projects and your communication with us.

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Processing and fulfilling your orders
  • Fulfilling customer rewards

Service Providers

  • Product creation and order fulfillment vendors
  • Appointment scheduling services

Information Type

Payment information

credit card information, Checks

Source

Provided directly by customer

Purpose

  • Processing payments on your orders
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • Customer service providers
  • Payment and chargeback processors
  • Fraud prevention and site security

Information Type

Commercial Information

purchase date, purchase totals, product types

Source

Provided directly by customer

Purpose

  • Providing customer service
  • Processing and fulfilling your orders
  • Processing payments on your orders
  • Analytics to improve our products and services
  • Advertising and marketing our products to you

Service Providers

  • Product creation and order fulfillment vendors
  • Customer service providers
  • Payment and chargeback processors

Information Type

Internet or Electronic Network Activity Information and Non-specific Geolocation Information

(IP Address, Cookies, Website Browsing and Interaction Activity, Other Device or Browser Identifiers)

Source

Collected indirectly from your browser or device, and information obtained from third-party marketing partners

Purpose

  • Enhancing your user experience
  • Improving our products, services and related analytics
  • Advertising and marketing our products to you
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • Marketing and advertising service providers
  • Website performance and analytics vendors
  • Fraud prevention and site security

Information Type

Website login credentials

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Providing customer service
  • Processing and fulfilling your orders
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • None

Information Type

Website login credentials

Source

Inferred from information provided by you, information collected indirectly from your browser or device, and information obtained from third-party
marketing database partners

Purpose

  • Enhancing your user experience
  • Improving our products, services and related analytics
  • Advertising and marketing our products to you

Service Providers

  • Marketing and advertising service providers
  • Website performance and analytics vendors

Information Type

Website login credentials

Inferences about customer preferences and characteristics

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Providing customer service
  • Processing and fulfilling your orders
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • None

Information Type

Personal Information

Customer Name, Postal Address, Phone Number- E-mail Address, Social Media Handle, Age, Gender.

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Providing customer service
  • Processing and fulfilling your orders
  • Processing payments on your orders
  • Fulfilling customer rewards
  • Advertising and marketing our products to you
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • Product creation and order fulfillment vendors
  • Customer service providers
  • Marketing and advertising services
  • Appointment scheduling services
  • Surveys, sweepstakes, and contest administrators
  • Payment and chargeback processors
  • Mailing and shipping services

Information Type

User-Generated Content

Including photos, projects and your communication with us.

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Processing and fulfilling your orders
  • Fulfilling customer rewards

Service Providers

  • Product creation and order fulfillment vendors
  • Appointment scheduling services

Information Type

Payment information

credit card information, Checks

Source

Provided directly by customer

Purpose

  • Processing payments on your orders
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • Customer service providers
  • Payment and chargeback processors
  • Fraud prevention and site security

Information Type

Commercial Information

purchase date, purchase totals, product types

Source

Provided directly by customer

Purpose

  • Providing customer service
  • Processing and fulfilling your orders
  • Processing payments on your orders
  • Analytics to improve our products and services
  • Advertising and marketing our products to you

Service Providers

  • Product creation and order fulfillment vendors
  • Customer service providers
  • Payment and chargeback processors

Information Type

Internet or Electronic Network Activity Information and Non-specific Geolocation Information

(IP Address, Cookies, Website Browsing and Interaction Activity, Other Device or Browser Identifiers)

Source

Collected indirectly from your browser or device, and information obtained from third-party marketing partners

Purpose

  • Enhancing your user experience
  • Improving our products, services and related analytics
  • Advertising and marketing our products to you
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • Marketing and advertising service providers
  • Website performance and analytics vendors
  • Fraud prevention and site security

Information Type

Website login credentials

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Providing customer service
  • Processing and fulfilling your orders
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • None

Information Type

Website login credentials

Source

Inferred from information provided by you, information collected indirectly from your browser or device, and information obtained from third-party
marketing database partners

Purpose

  • Enhancing your user experience
  • Improving our products, services and related analytics
  • Advertising and marketing our products to you

Service Providers

  • Marketing and advertising service providers
  • Website performance and analytics vendors

Information Type

Website login credentials

Inferences about customer preferences and characteristics

Source

Provided directly by customer

Purpose

  • Maintaining and servicing your account
  • Providing customer service
  • Processing and fulfilling your orders
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Service Providers

  • None
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